QUALITY POLICY

QUALITY POLICY ARS

ARS operates as an independent entity on behalf of organizations belonging to all economic, entrepreneurial and social sectors, with particular attention, but not limited to, trade, industry, tourism, food, agri-food, to the agro-industrial sector, to the advanced tertiary sector, to transport, construction, communications, information technology, public and private services, in their various types, purposes and characteristics, the design, development, supply is the corporate object of services and the implementation of inspection, conformity assessment, technical verification, quality control, safety and environmental sustainability activities and related certifications.

In order to enter the market, maintain and, where possible, increase the results obtained in a competitive way by satisfying the Customer’s requests, it is vital for ARS to face the market demands with full and absolute loyalty, seriousness, professionalism, reliability, effectiveness and efficiency. such as to allow to reach the complete satisfaction of the Customer and the Interested Parties and to achieve a high degree of confidence in the certificates of conformity issued, in full and absolute compliance with the requirements of impartiality and independence.

Therefore, the General Management has set out this policy, setting itself the following objectives:

  • Issue attestations of compliance that can provide a high degree of confidence;
  • Deliver its activities ensuring that they are independent and free from any external or internal pressure, are impartial and free of any prejudice or discrimination, and intact, ethically correct and professional;
  • Manage information and registrations in a confidential manner, guaranteeing a high degree of security;
  • Manage its Personnel fairly, without favoritism and / or discrimination, in order to make it an active and constructive Collaborator and not a mere user of services, with particular reference to the Compliance Assessors and those involved in the review and resolution activities , so as not to exert any pressure that could compromise independence, impartiality, integrity and decrease trust in the certifications issued;
  • Guarantee a qualitatively valid service and acquire a recognized presence on the market with the aim of being able to guarantee a highly qualitative service over time.

To achieve the above objectives, ARS undertakes to provide conformity assessment services with the utmost transparency in compliance with total impartiality, integrity and independence from the Organizations to which these services are provided, or from any other external pressure, through the timely application of its own Business Management System. For this purpose, the General Management, and in particular:

  • Periodically review the Company Management System with the aim of identifying and adopting suitable actions to improve its service and the effectiveness of its activities;

  • Guaranteeing the necessary resources for a timely delivery of the service, in particular ensuring that the staff employed is of a sufficient number, is subjected to initial assessment, trained and updated for the activities that the same carries out and therefore is constantly monitored on its work;

  • Hold at least once a year the meeting of the Committee for the Safeguarding of Impartiality in order to have the work of ARS assessed with the aim of guaranteeing its ethics and impartiality and to analyze the political and strategic guidelines, as well as the normal activity of providing the service;

  • Undertake not to provide consultancy activities or carry out internal audits to Organizations that could be certified or are already certified by the same ARS with both internal personnel and external personnel or collaborators;

  • Ensure that any commissions are managed in accordance with the provisions of the “Risk Assessment Document for? Impartiality ?;

  • Not to entrust any activity for the advertising of their services to companies that provide consultancy activities on the products / processes / services / management systems subject to conformity assessment, and at the same time carry out monitoring activities in order to verify the absence of false or incorrect statements or information that may suggest that obtaining the attestation of conformity may be easier, if made with ARS;

  • Undertake to ensure the absolute separation between their interests or representation, from the assigned tasks, making sure that their personnel, and in particular those involved in conformity assessment and certification activities, provide their service in compliance with the system requirements of ARS, always guaranteeing its independence, impartiality, integrity and the absolute absence of any pressure, both external and internal and from conflicts of any kind;

  • Ensure that the decision-making process on the attestations of conformity is free from any form of pressure from both the Property, the Management or any other body of ARS or any Party interested in the results of the attestations themselves, always guaranteeing compliance with the requirements of independence, impartiality and integrity;

  • Support and disseminate the principles of ethics, seriousness, professionalism, reliability and lawfulness;

  • Assume a position of zero tolerance towards any act of corruption or any attempt aimed at encouraging illicit and / or discriminatory behavior in the exercise of one’s functions and activities or which in any case may compromise the impartiality and integrity of the activities of attestation of conformity;

  • Analyze and evaluate the risks associated with the activities carried out by ARS to establish the actions to mitigate their effects, by drawing up the? Risk Assessment Document for? Impartiality? and annually review its contents to be submitted for approval by the Committee for the Safeguarding of Impartiality.

Particular attention is paid to the management of complaints, appeals and litigations, for which ARS undertakes to ensure that they are dealt with and managed effectively by Personnel in any way involved in the subject of the complaint, and that clear, transparent answers are provided. truthful and free from prejudice or discrimination, while ensuring the complainant’s protection from any retaliation and / or recrimination.

The objectives that the Management intends to pursue are quantified in the review reports.

The suitability of this Policy is reviewed annually during the Company Management System review activities.